Refund policy

Returns, Exchanges and Refunds Policy

1. Return Period

A return or exchange must be requested within 7 calendar days after delivery or collection. The product must be returned within 7 calendar days after the request. Proof of purchase is required.

2. Change-of-Mind Returns

A product may be returned for a refund or exchange, subject to availability, if it is unused, unwashed, unstitched, unmarked, unaltered and in saleable condition, with its packaging and labels where applicable. The customer is responsible for the return delivery charge. The original delivery charge is non-refundable.

3. Cut Fabric and Custom Orders

Fabric cut from a roll to the customer's requested length or dimensions, and custom or specially prepared orders, cannot be returned or exchanged for change of mind. This does not affect rights for damaged, defective, incorrect or materially misdescribed products.

4. Damaged, Defective, Incorrect or Misdescribed Products

A damaged, defective, incorrect or materially misdescribed product may be returned in accordance with UAE law. Minor differences caused by photography, lighting or screen settings do not constitute misdescription. A product is materially misdescribed where it differs significantly from the confirmed colour, design, fabric type or quantity. The remedy may include a refund, replacement or repair, as applicable. We will cover the return and replacement delivery charges. The 7-day period does not limit rights relating to a defect that could not reasonably have been discovered within that period.

5. Refunds

Refunds will be processed within 7 business days after the returned product is received and inspected, using the original payment method where possible.

6. Governing Law and Jurisdiction

This Policy and all sales are governed by the laws of the United Arab Emirates. The competent courts of Abu Dhabi, United Arab Emirates, have exclusive jurisdiction over any dispute arising from or relating to a sale.