Fabric cut from a roll to your requested length or dimensions cannot be returned or exchanged for change of mind. This is because each cut is prepared specifically for you. However, if the fabric you receive is damaged, defective, incorrect, or materially misdescribed, you are fully protected under our Returns, Exchanges and Refunds Policy and UAE law.

A fabric is materially misdescribed where it differs significantly from the confirmed colour, design, fabric type, or quantity stated at the time of your order. Minor differences caused by photography, lighting, or screen settings do not constitute misdescription. If you believe your fabric is materially misdescribed, please contact us within 7 calendar days of delivery.

You are responsible for confirming the fabric type, colour, design, length, dimensions, and quantity before placing your order. Please review all product information — including stated measurements, width, composition, and care instructions — carefully before checkout. Cancellation or amendment may not be possible once cutting or custom preparation has started.

Once cutting or custom preparation has begun, cancellation or amendment may not be possible. If you need to make a change, please contact us as soon as possible at info@arabella.fashion or via WhatsApp on +971 50 350 5134, and we will do our best to assist before preparation begins.

A return or exchange must be requested within 7 calendar days after delivery or collection, and the product must be returned within 7 calendar days after the request is made. Proof of purchase is required. We will cover the return and replacement delivery charges for damaged, defective, incorrect, or materially misdescribed fabric.

Refunds are processed within 7 business days after the returned fabric is received and inspected, using your original payment method where possible.

If you are returning fabric due to a change of mind (where eligible), the return delivery charge is your responsibility and the original delivery charge is non-refundable. If the fabric is damaged, defective, incorrect, or materially misdescribed, we will cover all return and replacement delivery charges.

We currently deliver only within the United Arab Emirates. Orders cannot be delivered to addresses outside the UAE. We may cancel an order and issue a full refund where the delivery address belongs to a freight forwarder, parcel-forwarding service, or similar intermediary.

A standard delivery charge of AED 50 applies to orders below AED 500. Free standard delivery applies to orders of AED 500 or more. The applicable charge is displayed at checkout before payment.

The estimated delivery time is 1 to 5 business days within the UAE, depending on your location. Orders containing fabric cut from a roll or specially prepared products may require additional preparation time. If a material delay is expected, we will contact you using the details provided with your order.

If your order has not arrived within the expected delivery period, please contact us with your order number at info@arabella.fashion or +971 50 350 5134. We will review the delivery status with the courier and take reasonable steps to locate or complete the delivery.

We collect information such as your name, telephone number, email address, billing and delivery address, and order details (including fabric type, quantity, and payment status). Complete card details are entered directly into the payment system and are not stored by Arabella.

You may submit a data request — including access, correction, deletion, or transfer of your personal information — by emailing info@arabella.fashion. We may ask you to verify your identity before processing the request.